FAQs

1. How do I place an order on Zovo?
Browse products, add them to your cart, and proceed to checkout with your preferred payment method.

2. Do I need an account to shop?
No, you can checkout as a guest, but creating an account allows faster checkout and order tracking.

3. What payment methods do you accept?
We accept secure online payments as well as cash on delivery in selected regions.

4. Can I cancel my order?
Orders can be canceled within 12 hours of placement by contacting customer support.

5. How do I track my order?
You will receive a tracking number via email once your order has been shipped.

6. What are the shipping charges?
Shipping charges vary depending on the destination and order value. The final cost will be shown at checkout.

7. How long does delivery take?
UAE orders take 2 to 5 business days, while KSA orders take 3 to 7 business days.

8. Do you ship internationally?
Currently, we deliver only within UAE and KSA.

9. Can I return a product if I do not like it?
Yes, you can return eligible items within 7 days of delivery.

10. Are all products eligible for return?
No, personal care items, hygiene products, and consumables are non-returnable.

11. How will I receive my refund?
Refunds are issued to your original payment method within 7 to 14 business days.

12. Do you offer exchanges?
Yes, eligible products can be exchanged. Contact our support team for assistance.

13. What if my order arrives damaged?
If your order arrives damaged, please contact us immediately with photos, and we will assist you.

14. Is my payment information secure?
Yes, all payments are processed securely, and your details are kept confidential.

15. Do you offer gift wrapping?
Currently, we do not offer gift wrapping services.

16. Can I save products for later?
Yes, you can add products to your wishlist for future purchases.

17. How do I subscribe to the newsletter?
You can subscribe by entering your email in the newsletter box at the bottom of our website.

18. Can I change my delivery address after ordering?
Yes, you may change the delivery address within 12 hours of placing the order.

19. Do you offer same-day delivery?
Currently, same-day delivery is not available.

20. How do I contact customer support?
You can reach us by email at abdullahmemn@yahoo.com